WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, beer and sake.

We are the world’s leading provider of qualifications in wines, spirits and sake, delivering over 140,000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs). 

The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity within WSET. 

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party.

NB - If you currently work for one of WSET's APPs, you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a self-employed or employed capacity and would like to discuss your eligibility, please contact the hiring manager.

Location: Remote

Available to Applicants in Delaware, California, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Maryland, North Carolina, New Jersey, Nevada, New York, Ohio, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Responsible to:

Senior Operations Manager.

Responsible for:

None

Salary Range:

$55,000 - $65,000 DOE

Job Description:

The Operations Specialist is a member of the Wine & Spirit Education Trust Americas (WSETA) organization. Working remotely, they support the process, systems, and project needs of the WSET Global Finance and Operations Team.

Key Result Areas:

Systems Support

• Represent needs of WSET Finance and Customer Service in global and regional implementations of all current and future IT systems, including but not limited to NetSuite, Avalara, Webexpenses, eBizCharge, Microsoft Dynamics CRM, et al.
• Create and implement integrations, automations, and improvements to systems processes

Customer Service

• Support WSET sales processes and maintain spreadsheets, shipping calculations, NetSuite Imports as needed.
• Create and maintain SOPs for WSET Sales
• Maintain and update the WSET material order forms in MS Forms
• Assist Customer Service team with orders, shipping issues and inquiries as needed
• Support Inventory Manager with inventory management, reconciliation and process improvement

Finance

• Review and enter bills, employee expenses, and company credit card charges to ensure they are within company policy, are coded properly and have required supporting documents
• Prepare custom course data for month close entries
• Support WSET Invoicing processes by updating and maintaining excel spreadsheets for import needs as required
• Maintain and implement NetSuite customizations for imports, workflows, lists, dashboards, reports, etc.
• Work with project team to test and implement streamlined processes and integrations for invoicing and other finance functions
• Troubleshoot technical issues in NetSuite, Avalara, eBizCharge, and other software platforms by liaising with customer support to resolve

Other

• Carry out other ad-hoc assignments as needed
• Provide back up to Finance Team and Customer Service Team as needed

Skills and Competencies:

ESSENTIAL

• Proficiency with Microsoft 365 platform required, including but not limited to Microsoft Outlook, Excel, Forms, Word, PowerPoint
• Demonstrated success within an organization serving internal stakeholders with IT/systems support
• Demonstrated success working with operational software systems – finance, CRM, logistics, etc.
• Fluency in English

DESRIABLE

• Experience with NetSuite
• Experience with Microsoft Dynamics CRM
• Experience with Microsoft Power Automate and Power Apps
• Experience with Avalara

Personal Attributes:

ESSENTIAL

• Reliable and flexible
• High level of personal integrity and authority to maintain WSET criteria and standards with customers and across business units
• Organized and paying meticulous attention to detail
• Excellent communication skills, both written and verbal
• Self-directed worker with good problem-solving ability

USA Benefits

WSET Americas offers a comprehensive benefits package to support our employees, subject to elections and eligibility. Some key highlights of our benefits package include:

• Competitive PTO and Holiday Schedules
• Competitive Health Benefits including Medical, Dental, Vision, and Employee Assistance Program (EAP)
• Bonus Eligibility
• Retirement Savings

US Applicants Only: 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL:
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel, crouch, and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.

DISCLAIMER: 

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned, at any time.